Frequently Asked Questions
Below are some of the most frequently asked questions about our tax preparation services:
Your personal and tax information is protected against any unauthorized disclosure by our strictly enforced Privacy Policy. Your confidential information is only used to complete your tax return and any other tax-related services you have authorized.
If you are receiving a Refund Anticipation Loan (RAL), your refund will be available in 2 days; if your refund is being directly deposited into your account (Electronic Refund Deposit), it will be available in 7-14 days; and for a check (Electronic Refund Check), from 8-15 days.
The first step is to gather your W-2s; 1099s; Social Security numbers for yourself, your spouse and all your dependents; and all other 2017 tax information. Then choose your way to meet with a preparer; in person, online or by fax, phone or mail. Your taxes are always prepared and reviewed by real people.
Most simple returns are completed in 30 minutes. More complex returns containing additional Forms or Schedules may require additional preparation time.
You will receive a complete copy of your tax return at the time it is prepared. An additional free copy is available by email, fax or phone request.
Taxpayers can elect to have their taxes paid by authorizing an electronic funds withdrawal or by credit card through the IRS Electronic Federal Tax Payment System (EFTPS). If you e-file before April 15th, you can delay your payment by scheduling an electronic funds withdrawal from your checking or savings as late as April 15th.
Yes, Taxstar Income Tax is qualified to prepare income taxes in all 50 states and the District of Columbia.
Yes, your return is covered by our Ten Point Customer Satisfaction Guarantee. Most importantly, we guarantee your return will be error-free, you will get every deduction you are entitled to, and you will receive your refund in the quickest time allowed by the IRS.
Ten Point Customer Satisfaction Guarantee
- Your return will be error free,
- You will get every deduction you are entitled to,
- You will receive your refund in the quickest time allowed by the IRS,
- You will receive 12 months free tax consultation and advice regarding your filed return,
- Our fees are competitive with all the national tax preparation firms,
- Returning customers receive a 5% discount,
- Members of designated preferred groups receive flat-fee pricing and substantial discounts,
- Senior Citizens over 62, receive a 10% discount,
- Students receive a 15% discount,
- A 50% discount on a dependent child’s return when prepared with their parent’s return.
Your tax return will be prepared by an experienced Taxstar Income Tax professional who understands the current federal and state tax laws. All Taxstar preparers must meet our high standards of knowledge, ethics and professionalism.